Refunds & Returns
Last updated: October 12, 2026
The Phra Ngang Codex is sold directly by Ultraterrestrial Enterprises LLC. Every flag is a one-of-one piece, printed to order and finished individually for the buyer. This page explains how refunds, returns, and order problems are handled.
1. All sales are final
Because each flag is a one-of-one made to order — printed on demand and retired from the collection the moment it is claimed — all sales are final. Orders cannot be returned, exchanged, or cancelled once production has begun, except where a refund is required by law.
2. Damaged, defective, or incorrect flags
If your flag arrives damaged, defective, or not what you ordered, contact us within 14 days of delivery with your order number and clear photographs of the issue and the packaging. We will arrange a replacement or a refund at no cost to you. Minor variation in colour and finish is normal for printed textiles and is not considered a defect.
3. Cancellations
Because flags go into production right after an order is placed, cancellation is not guaranteed. If you ordered by mistake, email us as soon as possible — if production has not yet begun, we will do our best to cancel and refund in full.
4. Shipping problems
You are responsible for providing an accurate shipping address. If a package is lost or badly delayed in transit, contact us and we will help trace it and make it right. Any import duties, taxes, or customs charges in your country are your responsibility.
5. Payment questions & disputes
Payments are processed securely by our payment provider. If you see a charge you do not recognise or have a billing question, please contact us first — we can almost always resolve it faster than a formal dispute.
6. How to reach us
For any refund, return, or order question, email phrangangster@gmail.com with your order number. These terms are governed by the laws of the State of Florida, USA.